First and foremost, I must comprehend the superior customer service I’d experienced at TGW despite the fact that I’ve had issues with the two ken kens that I was using on my actual wedding day. On my first visit, Megan had been very professional the way she went through the packages and options available at TGW. She was never once pushy at all, and most of all she was able to get me gowns that fits my body shape. She was very attentive and patient indefinitely. TGW have very beautiful gowns and the quality is undoubtedly great. I returned the gowns slightly unsatisfied as the ken kens paired up for me didn’t serve well. I highlighted the issues faced to Megan, and she was surprisingly patient and requested for a week’s time to look into the issues that I had faced before getting back to me. I had thought that TGW might just not get back to me after all the transaction was completed and there is nothing I can do as a consumer unless I’m willing to spend time dwelling onto it. BUT, they got back to me and I was Honestly impressed. With that, I’m really thankful that I chose TGW for my wedding needs because they made me feel well taken care of not just before but also after returning their gowns. Customer service and responsibility above everything is what makes a brand alive!
My journey with TGW started this year in Jan and concluded in Aug. TGW won me over with its wide range of gowns and excellent customer service. TGW was also very flexible in how I could use the package. This was very helpful for me as I could use the dresses in the same package on two occasions instead of having a package for each occasion. I was also very thankful to them as they were not too particular about specific dates to return the dresses as long as it was within a reasonable time frame. I also had a hard time finalising my coloured dress and I was allowed to make changes to my soft booking every time I was there. This kind of flexibility helps a lot and makes me feel less stressed out. I was also recommended to take two kinds of veils along and to decide which one I wanted based on my preference on my wedding day. Also, I could take more accessories along with me. I thought that was rather generous of them. Overall it is definitely a place I would recommend and I hope that their service remains excellent even after moving to Dempsey. Making appointments was easy as Diana was always just a text away. I loved my dresses and thank you TGW for being a part of my wedding celebrations!
From the first time I stepped into The Gown Warehouse, I knew that the place was different from all the bridal shops I visited at Tanjong Pagar area. I eventually signed up for package and they were flexible on the package to tailor to my needs that I was able to bring a gown for overseas pre-wedding shoot without additional charge by exchanging with those items I do not need. During the whole process, I keep trying a lot of gowns and were very indecisive. Yet, they were so patient in letting me to choose. At one of the sessions, I came for my gown fitting alone without my husband and Diana asked “Where is Fang Kang?” I was pleasantly surprised because she probably faced so many customers everyday and yet she can remember my husband’s name. Overall, the package is really value for money and the service is more than excellent! Thank you Diana and team! Everyone on my wedding day said the gowns were really gorgeous!!!
I am writing from my heart about The Gownware House awesome service . Anabelle and her team gave great service. She allowed me to try the gown at least some time before wedding day and to alter if necessary. She even personally attended to me and offered to even drop by my house to alter if the need arises as we lived nearby. I was touched beyond words.
Secondly from the get go, unlike other gown shops, she was flexible about her package. She allowed my sister to wear my evening gown as her bridesmaid gown saving me much costs and effort to hunt for another gown for my sister .
Plus even though her shop back then was in Woodlands – her service and her staff service was first rate. I finally decided on The Gownware House because their positive attitude will go a long way to making me smile on my big day, plus they are even more wallet friendly.
Finally – on my big day, Anabelle actually called up my husband to remind him of the little details, she actually had the experience to know these little stuff are overlooked and forgotten by hassled couples. I cant ask for more – such awesome service!
Working with TGW was an excellent choice. They had a wide range of gowns you’ll be spoiled for choice and the service from their staff was superb. Everything was well-packed and well-maintained, and they were very accommodating to let me switch around certain items within my package.
Our coordinator Lynn was very responsive via texts even when it was outside working hours, the staff that I worked with were all very polite and friendly. Thank you to the team at TGW once again for making my wedding day a memorable one!
From the moment that I stepped in, I was impressed with TGW. It was spacious and the fitting room was like princess fairytale, large mirrors and vintage couch. I was spoilt with choices, and I found my Dream gowns! The package was very reasonable, they aren’t pushy to sell their gowns, all they want is a pretty and happy Bride-to-be. And the best thing is, I can change my choices again if I do see something I like from the latest current batch of gowns.
Thank you Megan for being sincere and patience during my session.
TGW lived up to its name as one of the top wedding gown places in Singapore. It has a wide range of gowns to choose from, and the staff was very accommodating towards helping my wife find her dream gown. The service was excellent and professional, and there was absolutely nothing we had to worry about. For the quality of service that we received, I think the price was well worth it. Value for money!
Great location. Amazing knowledge of body shape to match the gowns. No hidden cost & transparent pricing. Beautiful gowns selection without looking too old or used. They are well-cleaned and maintained. I love that I can always get to rechoose the gowns after every quarter new collection issued. The process of trying gowns is smooth! There will always be 1-2 person serving you helping you in and out of the gowns. Most imptly, they allow you to try any pieces which many studio don’t.
I would like to thank Anabelle who assisted me throughout. She really knows which body shapes matches which gown! I am truly blessed to have her.
I rented both my wedding and evening gowns from TGW on an ala carte package. They have an extensive collection and Eunice was very helpful on my first day there, recommending me gowns I could consider given that I had nothing substantive in mind when I went. It was easy to select my gowns and both selection, fitting and rental were fuss free. The gowns also come with complimentary accessory rental so you don’t have to worry about having to match them! When I wore the gowns on my wedding day, the general feedback was that the gowns were gorgeous, and most people assumed that they were bespoke or from a high end designer studio. That these gowns were also comfortable and reasonably-priced is the reason why I would recommend TGW to anyone who is considering a wedding dress.
When I first saw my wedding gown, I fell in love. Special thanks to Diana, my wedding gown consultant for the help with regards to my requests for my gown! The shop itself is so beautiful. Thank you!
Several reasons why I would highly recommend TGW:
1. Anabelle and her team are really such a sweet bunch. Super friendly, helpful and patient. No stress at all during the entire experience.
2. Linked to the first point, they are genuine people.
3. Great and vast collection! I’m sure you can find something that you like and fit you perfectly.
4. Anabelle is super experienced and her collections are in sync with trends
5. Even with such great service and amazing collections, their Packages are extremely reasonably priced vs. the usual ones at Tanjong Pagar
I’ve heard many good reviews about TGW and I couldn’t believe it until I visited the boutique. Eunice was not pushy towards their package, they did not up-sell, and they are flexible in terms of replacing my evening gown to another white gown. So in total I could have 2 white gowns from the package, with a minimal top up. I couldn’t believe it the package were really not pricey and the standard of their gowns are as pretty. In fact I was very skeptical & thinking only “expensive package gets good quality”, but TGW prove it wrong- they have affordable package and really gorgeous pieces- this could fulfill every girl’s wedding dream. I almost make my own gown from other famous gown maker but after meeting Eunice, I am so sure I got the right gown from the right place
Annabelle, I cannot thank you enough for the help you have rendered from the first time I stepped into your place. Although I was a little lost on what style to go for, you knew exactly what suited me, helped me pull out the gowns for me to try on and the best part was, you were never shy of giving your honest feedback and opinion on how I looked. You never once turned down an additional request on our end and have been really accomodating to practically everything. It didn’t hurt that you have the best designed quality gowns as well. Your evening champagne dress totally stole the show that evening!
The experience at The Gown Warehouse was fantastic. There are wide array of gowns and these are quality pieces too. The main and the dressing room was spacious and they even have a stage to showcase your gown during the fitting. Here has all the comforts of a high end boutique. Eunice was friendly and very accommodating. My gown is worth its value and I couldn’t be happier with it. Thank you!
My wedding day was brighten up by The Gown Warehouse wedding gowns. They have the very beautiful dressing room and stage for us to review the gowns before we make the decisions on choosing gowns. I was quite surprised when I went in to their shop because they have lots of gowns. I was very excited, running around seeing the gowns. Overall 5 stars for this.
My experience was awesome! Eunice was super helpful with recommending the gowns which best suits me. All the gowns are so so so pretty and they are very detailed in their alteration ensuring it fits perfectly. I will definitely recommend my future brides to have their gown over at gown warehouse. Thank you Eunice and Gown Warehouse for the awesome service and the super pretty gowns!
Incredible service rendered by Eunice and team. The team was very attentive, understanding and professional, which made the entire process, from gown selection, fittings and returning of loaned items an absolutely pleasant one! And above all, TGW features a variety of chic and gorgeous gowns that are priced reasonably! Would totally recommend them to everyone who’s getting married!
For the whole 10 months of choosing and trying, gown wearhouse staff never once fail to help us. Regards of sms them at the middle of night, they will try their best to reply as soon as possible. So I strongly recommend this place to come and rent the gown. 99% best service, 99% amount of choice for gown. Best of the best gown wearhouse!
It was at TGW that we found the perfect wedding dress. They have a wide variety of beautiful gowns which in my opinion far surpasses other stores. Eunice and the staff were very helpful and friendly and patient and most importantly not pushy at all. It was a great pleasure that we got to work with them.
Getting my gowns from The Gown Warehouse was one of the best decisions I made for my wedding. They’ve got a lovely and wide range of gowns here. From gown selection to gown fitting, the whole process was very enjoyable! Really impressed with the excellent service by Annabelle and her team. Thank you so much!
TGW is more than just a warehouse. It’s a place to trust with the small things so you can get on with the big things. I would recommend them anytime. The dresses were made beautifully with lots of details and care. The service was insanely good. The flexibility on the packages was very useful. It was overall a 5 star treatment.
Anabelle gave us great advice since the first time we met. For every gown selection visit, she would guide us with her professional advice and patiently recommend us gowns we may like as we tried on gowns after gowns. On top of the ladies’ gowns, TGW had it planned out for the guys as well. My husband loved his MTM suit, which was tailored with lots of great advice from Anabelle and team once again. If we would given the chance to choose again, TGW would still be our choice, no doubt. If we could give them a 6th star, we would!
We had a wonderful experience with The Gown Warehouse. Annabelle attended to us and was very patient. She allowed us to try as many gowns as we wanted till we chose the right gowns. All my guests praised that my dresses were beautiful! Thanks again and will definitely recommend!
Highly recommended! Eunice was very helpful and patient and they have a wide selection of high quality gowns. Recently, they have also expanded their showroom and added more selection of gowns. Price is also reasonable. Overall, I had a great experience with The Gown Warehouse.